Frequently Asked Questions

Why is a deposit required to make a reservation?

Why is a credit card required to make an account?

What shots are required to board my dogs?

Do I need to bring my own food/bedding?

Do you board cats?

Do you board small pets (hamsters, reptiles, birds, etc)?

Do you offer a military discount?

Do you offer long term discounts?

Can my pups share a room and is there any additional cost?

Can I stop by for a tour?

What is the minimum age to board my puppy?

How many bathroom breaks and how much play time do your guests receive?

Do you need to board your pups for them to be groomed?

Why don’t you allow arrivals before 1pm and why must departures leave by 1pm?

__________________________________________________________________

Why is a deposit required to make a reservation?

  • To maximize room availability, and to minimize “space saver” reservations, a non-refundable*, non-transferable deposit is required for all reservations, and will be automatically taken from the card on the account within 24 hours of booking. We find this significantly minimizes “forgotten” reservations and prevents dates from booking up to far in advance.
    • * Deposits are refundable if the reservation is cancelled within 24 hours of booking or if the arrival date is at least 30 days out.

Return to top

Why is a credit card required to make an account?

  • Since we allow registered accounts access to our online booking system, and the ability to remove rooms from our inventory, an active credit card is required to both validate the account and process the necessary reservation deposit. If a reservation request is made, the card on file will be charged the required deposit. Declined deposit will resulting in the deletion of the reservation request. If you just want to check availability before making an account please call the front desk @ 910-321-0001.

Return to top

What shots are required to board my dogs?

  • Rabies, Distemper and Bordatella all need to be current at the time of your boarding.  If you have an exemption for any of the above from your vet (due to health or age) it must be on file with us by the time that you arrive.

Return to top

Do I need to bring my own food/bedding?

  • We recommend minimizing unnecessary changes to their diet and so familiar food is best however if needed we offer Taste of the Wild premium dry food @ $.75 per cup for your convenience. As far as bedding, we do offer raised Kuranda cots at no charge but bringing things like small blankets/beds/tshirts from home go a long way in soothing your pet as they smell familiar. Please keep in mind however that we like the ability to wash bedding if it gets soiled and so we prefer that it fit in a standard washing machine.

Return to top

Do you board cats?

  • Currently we do not however we will once the new addition is completed early 2017.

Return to top

Do you board small pets (hamsters, reptiles, birds, etc)?

  • Yes we do. All we ask is that the cage be a reasonable size and all items necessary for their care be brought with them. The nightly rate is $5 and is first come first serve.

Return to top

Do you offer a military discount?

  • Being a disabled veteran owned business we have the utmost respect for those who have chosen to serve their country. However, because we have a larger staff, which is required to provide our guests with the attention and care that they deserve, we are not able to offer a military discount at this time.

Return to top

Do you offer long term boarding discounts?

  • Yes we do. Any stay that is 10 nights or greater qualifies for 10% off their total boarding bill. Boardings significantly beyond 10 nights can qualify for greater discounts. To see if your request qualifies and for what discount please send us an email using our “contact us” form. Please be as specific as possible because dates and time of year do have an impact on the discount available.

Return to top

Can my pups share a room and is there any additional cost?

  • Yes! We actually encourage room sharing within the same family as it definitely helps with separation anxiety and saves you money. Additional pets sharing a room are only $10 each per night

Return to top

Can I stop by for a tour?

  • Yes! Tour’s are encouraged as it’s a great way to get familiar with both our staff and facility. No advanced notice is necessary and they can be given anytime during our lobby hours of 8 am to 6 pm 365 days per year.

Return to top

What is the minimum age required to board a puppy?

  • Your pup must be a minimum of 9 weeks old or at least had their first Bordatella shot

Return to top

How many bathroom breaks and how much play time do your guests receive?

  • All rooms get a bathroom break every 2 hours all day long and the length of each bathroom break ranges between 10 and 30 min each depending on weather. Play breaks are in addition to their bathroom breaks and are at least twice per day for 30 min each subject to inclement weather.

Return to top

Do you need to board your pups for them to be groomed?

  • Our grooming salon is open to both scheduled appointments and to those who are boarding with us. In fact, many of our grooming clients have never had the need to board with us.

Return to top

Why don’t you allow arrivals before 1pm and why must departures leave by 1pm?

  • We wanted to find a compromise between giving clients as much time as possible to check-out while also allowing our arrivals the earliest possible check-in. Most individuals prefer an early drop off and a late pickup however in practice this leads to rooms not being available for the next arrival until late in the evening, causing an overlap in booking for the next guest who would like an early drop off (the vacating guest is still in the room until late in the day). It turns out the most consistent and fair wait to deal with this issue is to adopt a modified hotel arrival/departure policy where departures take place in the mornings and arrivals take place in the evenings. However, to ensure each guest is entitled to at 24 hours of care per night booked we made the transition at 1pm vs the standard hotel policy of departure at 11 am and arrival at 4 pm. We understand that while not everyone will agree it is the most fair and consistent way to ensure availability for all of our guests.

Return to top