FAQ
Boarding Deposits: To maximize room availability and to minimize “space saver” reservations, a deposit is required to confirm all boarding reservations. If a deposit is not made at booking, it will be processed using the card on the account within 24 hours of booking. If a deposit is not able to be made, the reservation will remain pending and will eventually expire.
Grooming Deposits: Because we are an appointment-based grooming salon and don’t stack dogs in cages all day waiting for their turn on the table, and because we respect our groomers’ time and right to earn a living wage, the following booking/cancellation policy is in effect. To make a grooming appointment with Blessed Oasis Grooming will require a deposit* equal to 50% of the service schedule,d with the remaining balance due after the appointment is complete.
Boarding deposits are refundable if the reservation is cancelled within 24 hours of the original booking or if the arrival date is at least 48 hours out for non-holiday bookings and 10 days out if the reservation crosses a major holiday.
Grooming deposits are refundable if the appointment is cancelled with at least 24 hours’ notice. Cancellations less than 24 hours before your appointment will forfeit the 50% grooming deposit collected at booking.
If, however, you do not call to cancel AND do not show up for your scheduled appointment, your account will be charged the remaining price for the scheduled service. This is the only fair way to compensate the groomer for lost wages, given that they blocked off table time for your appointment and cannot backfill it.
Since we allow registered accounts access to our online booking system, and the ability to remove rooms from our inventory, an active credit card is required to both validate the account and process the necessary reservation deposit. If a reservation request is made, the card on file will be charged the required deposit. Declined deposits will result in the expiration and eventual deletion of the reservation request. If you just want to check availability before making an account please call the front desk at 910-321-0001.
Dogs: Current with Rabies (if they are 16 weeks or older), Distemper, and Bordatella. If you have an exemption for any of the above from your vet (due to health or age), it must be on file with us by the time that you arrive.
Cats: Current with both Rabies (if they are 16 weeks or older) and FVRCP (Feline Viral Rhinotracheitis (herpes), Calici, Panleukopenia
We recommend minimizing unnecessary changes to their diet, and so familiar food is best. However, we do offer Taste of the Wild premium dry food for a small charge for your convenience.
We offer complimentary premium Kuranda cots in every room; however, we understand the benefit of using items from home that have a familiar scent. Because of this, we both encourage and allow bringing small, easily washable items such as blankets, towels, or t-shirts with the owner’s smell (no pet beds please). If any of those items are brought, they MUST be no larger than a twin-size blanket, allowing them to be properly washed if necessary. This restriction is to ensure that all bedding in the facility is washable in our complimentary washing machines. We do not want a guest sleeping on soiled bedding and want to be able to properly wash it if needed.
Yes, we do! We offer the largest cat boarding rooms in the area. Please check out our Feline Villas for more information.
Yes, we do! All we ask is that you provide their cage (must have a top and bottom) and that it be a reasonable size. We also ask that all items necessary for their care be brought with them.
Being a disabled veteran-owned business, we have the utmost respect for those who have chosen to serve their country. However, because we have a large staff and a low pet-to-employee ratio, which is required to provide our guests with the attention and care that they deserve, we are not able to offer a military discount.
Yes, we do. Any stay that is 10 nights or greater qualifies for 10% off their total boarding bill. Boardings significantly beyond 10 nights can qualify for greater discounts. To see if your request qualifies and for what discount, please send us an email using our “contact us” form. Please be as specific as possible because dates and the time of year do have an impact on the discount available.
Yes! We actually encourage room sharing within the same family, as it definitely helps with separation anxiety and saves you money. However, if they are not fixed, they will need to board separately to avoid any potential mounting issues.
Yes! Tour’s are encouraged as it’s a great way to get familiar with both our staff and facility. No advanced notice is necessary and can be given anytime between 8 am and 12 noon or again from 3 pm to 6 pm. We discourage tours between 12 noon and 3 pm because that is when the majority of our customers are picking up and/or dropping off their pets for boarding, and we don’t have the extra staff needed to give those on a tour the time and attention they deserve.
Your pup must be a minimum of 14 weeks old AND have completed their series of Bordetella and Distemper vaccines. If they are at least 16 weeks they must also have had their Rabies vaccine.
All rooms get a bathroom break every 2 hours all day long, and the length of each bathroom break ranges between 10 and 30 min each, depending on the weather. Play breaks are in addition to their bathroom breaks and are at least twice per day for 30 min each, subject to inclement weather.
Our dog grooming salon is open to both scheduled appointments and to those who are boarding with us. In fact, many of our grooming clients have never had the need to board with us.
We wanted to find a compromise between giving clients as much time as possible to check out while also allowing our arrivals the earliest possible check-in. Most individuals prefer an early drop-off and a late pickup; however, in practice, this leads to rooms not being available for the next arrival until late in the evening, causing an overlap in booking for the next guest who would like an early drop-off (the vacating guest is still in the room until late in the day). It turns out the most consistent and fair way to deal with this issue is to adopt a modified hotel arrival/departure policy where departures take place in the mornings and arrivals take place in the evenings. We understand that while not everyone will agree, it is the fairest and most consistent way to ensure availability for all our guests.
Additionally, we find the best way to provide maximum comfort and minimize potential separation anxiety with our guests is to maintain a fun and engaging activity routine. This routine does require a daily break from stimulation and fits perfectly inside the 2-hour gap between departures and arrivals, giving our guests a much-needed break and giving our staff the time required to completely sanitize and prepare the recently vacated rooms for their new arrivals. Interrupting this time period with late checkouts or early check-ins prevents the guests from taking their needed break in physical and mental stimulation, and our staff members from giving the check-out rooms the required time to be completely sanitized and ready for the next guest.
If you miss the pickup window and don’t arrive by noon on your checkout day, please call the front desk. Depending on how late you will be, they may ask you to delay your arrival until 2 pm to allow our guests the full break from stimuli that they deserve. If you try to pick up your dog during the two-hour quiet time, your activity will get many guests overly excited when we are trying to give them a break. Please note that if you pick up after 12 noon on your scheduled day, you may incur additional charges.