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Frequently Asked Questions

Why is a deposit required to make a boarding and grooming reservation?

Boarding Deposits: To maximize room availability, and to minimize “space saver” reservations, a deposit* is required for all boarding reservations, and will be automatically taken from the card on the account within 24 hours of booking. We find this significantly minimizes “forgotten” reservations and prevents dates from booking up to far in advance.
*Deposits are refundable if the reservation is cancelled within 24 hours of booking or if the arrival date is at least 48 hours out for non-holiday bookings and 10 days out if the reservation crosses a major holiday.

Grooming Deposits: Because we are an appointment based grooming salon and don’t stack dogs in cages all day waiting for their turn on the table and because we respect our groomers time and right to earn a living wage the following booking/cancellation policy is in effect.  To make a grooming appointment with Blessed Oasis Grooming will require a deposit* equal to 50% of the service scheduled.
*Deposits are refundable if the appointment is cancelled with at least 24 hours notice.  Cancellations less than 24 hours before your appointment will forfeit the 50% grooming deposit collected at booking.  If you do not call to cancel your appointment and do not show up for your scheduled appointment, your card will be charged the remaining price for the scheduled service.  We appreciate your understanding and look forward to providing the most comfortable grooming experience possible for your four legged family member!

Why is a credit card required to make an account?

Since we allow registered accounts access to our online booking system, and the ability to remove rooms from our inventory, an active credit card is required to both validate the account and process the necessary reservation deposit. If a reservation request is made, the card on file will be charged the required deposit. Declined deposits will result in the deletion of the reservation request. If you just want to check availability before making an account please call the front desk @ +1-910-321-0001.

What shots are required to board my pets?

Dogs: Current with Rabies (if they are 16 weeks or older), Distemper and Bordatella all need to be current at the time of your boarding.  If you have an exemption for any of the above from your vet (due to health or age) it must be on file with us by the time that you arrive.
Cats: Current with both Rabies (if they are 16 weeks or older) and FVRCP (Feline Viral Rhinotracheitis (herpes), Calici, Panleukopenia)

Do I need to bring my own food?

We recommend minimizing unnecessary changes to their diet and so familiar food is best.  However, we do offer Taste of the Wild premium dry food @ $.75 per cup for your convenience.

Can I bring my own bedding?

We offer complimentary premium Kuranda cots in every room however we understand the benefit of using items from home that have a familiar scent. Because of this we both encourage and allow bringing items such as blankets or t-shirts with the owner’s smell. If a blanket is brought from home it MUST be no larger than a twin size blanket allowing it to be properly washed if necessary. Small pet beds are allowed ONLY if their length/width is 20″ or less. No pet beds larger than 20″ will be allowed. This restriction is to ensure that all bedding in the facility is washable in our complimentary washing machines. We do not want a guest sleeping on soiled bedding and want to be able to properly wash it if needed.

Do you board cats?

Yes we do!  We offer the largest cat boarding rooms in the area.  Please check out our Feline Villa’s for more information.

Do you board small pets (hamsters, reptiles, birds, etc)?

Yes we do!  All we ask is that you provide their cage (must have a top and bottom) and that it be a reasonable size.  We also ask that all items necessary for their care be brought with them. The nightly rate is $15 per pet and is first come first serve.

Do you offer a military discount?

Being a disabled veteran-owned business we have the utmost respect for those who have chosen to serve their country. However, because we have a larger staff, which is required to provide our guests with the attention and care that they deserve, we are not able to offer a military discount at this time.

Do you offer long term boarding discounts?

Yes, we do. Any stay that is 10 nights or greater qualifies for 10% off their total boarding bill. Boardings significantly beyond 10 nights can qualify for greater discounts. To see if your request qualifies and for what discount please send us an email using our “contact us” form. Please be as specific as possible because dates and time of year do have an impact on the discount available.

Can my pups share a room and is there any additional cost?

Yes! We actually encourage room sharing within the same family as it definitely helps with separation anxiety and saves you money.

Can I stop by for a tour?

Yes!  Tour’s are encouraged as it’s a great way to get familiar with both our staff and facility.  No advanced notice is necessary and can be given anytime between 8 am and 12 noon or again from 3 pm to 6 pm.  We discourage tours between 12 noon and 3 pm because that is when the majority of our customers are picking up and/or dropping off their pets for boarding and we don’t have the extra staff needed to give those on a tour the time and attention they deserve.

What is the minimum age required to board a puppy?

Your pup must be a minimum of 14 weeks old AND completed their series of Bordatella and Distemper vaccines.  If they are at least 16 weeks they must also have had their Rabies vaccine.

How many bathroom breaks and how much play time do your guests receive?

All rooms get a bathroom break every 2 hours all day long and the length of each bathroom break ranges between 10 and 30 min each depending on weather. Play breaks are in addition to their bathroom breaks and are at least twice per day for 30 min each subject to inclement weather.

Do you need to board your pet with Blessed Oasis for them to be groomed?

Our dog grooming salon is open to both scheduled appointments and to those who are boarding with us. In fact, many of our grooming clients have never had the need to board with us.

Why don't you allow arrivals before 2 PM and why must departures leave by 12 PM?

We wanted to find a compromise between giving clients as much time as possible to check-out while also allowing our arrivals the earliest possible check-in. Most individuals prefer an early drop-off and a late pickup however in practice this leads to rooms not being available for the next arrival until late in the evening, causing an overlap in booking for the next guest who would like an early drop off (the vacating guest is still in the room until late in the day). It turns out the most consistent and fair way to deal with this issue is to adopt a modified hotel arrival/departure policy where departures take place in the mornings and arrivals take place in the evenings.  We understand that while not everyone will agree, it is the fairest and most consistent way to ensure availability for all of our guests.

Additionally, we find the best way to provide maximum comfort and minimize potential separation anxiety with our guests is to maintain a fun and engaging activity routine.  This routine does require a daily break from stimulation and fits perfectly inside the 2 hour gap between departures and arrivals giving our guests a much needed break and giving our staff the time required to completely sanitize and prepare the recently vacated rooms for their new arrivals.  Interrupting this time period with late checkouts or early check-ins prevents the guests from taking their needed break in physical and mental stimulation and our staff members from giving the check-out rooms the required time to be completely sanitized and ready for the next guest.